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​Five Tips on What to Do in the Aftermath of Being Hacked

It can be stressful to hear that your personal information may be compromised. What should you do? Cherry Creek Mortgage Company has compiled five tips that you can use to protect your identity, personal information or even credit score. It is critical that consumers are pro-active in the aftermath of being hacked and to help you with this, please follow these five tips:

Enroll in Equifax’s program – 
Equifax has set up its own program to help people find out if they were one of the millions affected in the hack. The program isn’t exactly straightforward, however — it requires a multi-step process that takes place over the course of at least one week. Here’s an overview of the process:

  • Step 1: Head to this enrollment page and click “Begin enrollment.” Enter your last name and last six digits of your social security number and head to the next page. Several reporters at CNET have attempted this process and received two different results:
  • Step 2: If you received an enrollment date, write it down. Seriously, on paper (or, you know, Google Calendar). Equifax does not ask for your email address, so it won’t remind you of your enrollment date.
  • Step 3: On (or after) your enrollment date, head to this page to continue the enrollment process. You have to complete the enrollment process by November 21.
  • Equifax will provide you with an enrollment date for credit monitoring.
  • Equifax will let you know you were not impacted.

Check your credit reports – If you’re not sure if your data was affected, consider looking through your credit reports for any suspicious activity. The US government guarantees everyone a free annual credit report from the three major bureaus — yes, including Experian. You can get those reports here.

  • When looking through your reports, keep an eye out for new accounts you didn’t open, late payments on debts you don’t recognize and any other activity that looks unfamiliar.
  • If you suspect someone used your identity to open credit cards, take on loans, or re-open closed accounts, contact the credit card company’s fraud department immediately. You are not responsible for charges made on a fraudulent card, but you have to report the issue in a timely manner. Once you’ve reported the fraudulent credit, follow this guide to recovering from identity theft.

Freeze your credit

  • Even if your credit report comes back clean, remain vigilant about protecting your credit. One of the most reliable ways to prevent someone from opening credit cards in your name is to place what’s called a “credit freeze.”
  • To freeze your credit, contact each of the credit bureaus using these phone numbers:
  • Equifax: 1-800-349-9960
  • Experian: 1‑888‑397‑3742
  • TransUnion: 1-888-909-8872
  • The process is usually automated and can be completed within a few minutes. Just be sure to write down your PINs in a secure place.

Set a fraud alert

  • A fraud alert is another way to make it hard for identity thieves to open accounts in your name. When a fraud alert is set, credit card companies will be required to verify your identity before opening an account. That, combined with the credit freeze, is a great way to keep your credit secure.
  • To set a fraud alert, contact just one of the credit card bureaus and ask for an initial fraud alert. Once the alert is set, it will last 90 days. After that, you’ll have to renew it. Here are the appropriate phone numbers for the bureaus (remember, just call one):

Repeat the process for your loved ones

  • Because Equifax is not notifying those affected through direct mail or email, some people will be left without the resources or tech–savvy to protect their identities or find out if they were compromised. With that in mind, consider helping your loved ones — especially the elderly without computer access — with the above steps.

Last but not least, watch out for tax season

  • It’s still too early to know if and how the data exposed in Equifax’s breach will be misused, but one major concern comes around during tax season. Identity thieves can use stolen social security numbers to file fraudulent tax returns and receive refunds.

Content provided by Ariel Solomon, Division Manager, Premier Mortgage Group